We flew to Lima during our trip to Machu Pichu, with GATE ONE, stayed over night and were left to our own devices for the entire day. Not being familiar with the city, I felt the least GATE ONE could have done was provide a bus trip, if not a map, for those interested
in touring the city.
It was a very tiring day as most of our walk was mostly uphill to the Cathedral. Gate ONE did not even provide hints, maps etc. about where to go or what to see, another failing on their part.
As we returned to the hotel, we got lost, as again, there were not guidelines provided, not even a map! NOT acceptable!!!
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.