Lima, Lima
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We flew to Lima during our trip to Machu Pichu, with GATE ONE, stayed over night and were left to our own devices for the entire day. Not being familiar with the city, I felt the least GATE ONE could have done was provide a bus trip, if not a map, for those interested

in touring the city.

It was a very tiring day as most of our walk was mostly uphill to the Cathedral. Gate ONE did not even provide hints, maps etc. about where to go or what to see, another failing on their part.

As we returned to the hotel, we got lost, as again, there were not guidelines provided, not even a map! NOT acceptable!!!

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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You're complaining because you weren't smart enough to think of getting a map without Gate1? Complaining because you were tired from walking? This might be the worst review I've ever seen.

Plainview, New York, United States #932535

We took a Gate 1 Peru trip July 2014. Our guide, Julio gave a lot of info on what to do in Lima as did the concierge at the hotel, Casa Andina. Surprised by this.


Have not travelled with Gate1. However, just returned from lovely trip to Peru and Bolivia with another company.

We started in Lima too on our own for 3 days before joining tour. Wonderful, easy city to navigate on own !!

City maps and advice available from hotel and others. A little self motivation goes a long way to enhance one's travel experiences!


We certainly regret reading of any disappointment in your time in Lima. We do plan our itineraries to include a balance of sightseeing tours and leisure time so that there is a little bit of everything for all of our clients. With that said if you could please contact our customer service department to provide some additional details, we would like to look into this matter further.

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