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3.3

Italy and France were great. Canada was the worst.

The guide was lousy and more interested in speaking Swedish to another passenger then he was in explaining things to us. At one point, he even admitted he forgot because he was talking to his Swedish passenger and he laughed about it. When we went to the gardens in Victoria, he changed the schedule so he could visit with his daughter. This meant we had an extra heavy day of sightseeing and nothing to do the next day.

At one forest, my allergies were really bad and I elected to remain on the bus rather than hike up to the waterfall through the forest, but they wouldn't allow me to stay on the bus! He was incompetent to say the least. I had more problems with the customer service reps who didn't respond to e-mails or answer questions. We are female seniors in good health, but got food poisoning in Italy from mushrooms.

We were completely ignored and they would not allow us to stay on the bus when they stopped for lunch.

Just the thought of food make us sicker and all I wanted to do was sleep.

Reason of review: see my comments.

Preferred solution: Let the company propose a solution.

Gate1Travel Pros: Iteneraries were great.

Gate1Travel Cons: Customer service, Incompetent guide in canada, Bus rules.

Location: Oro Valley, Arizona

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Gate1Travel

We certainly regret to hear of any lapse in service or disappointment with your tour. Please donโ€™t hesitate to reach out to Gate 1 directly via our โ€œContact Usโ€ page on our website.

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