Update by user Apr 28, 2017
Stiff , unreasonable %35 - %50 penalty 2.5 months before departure
under all sold out condition. Terrible policy.
Terrible company. Terrible president and customer service.
Money is king for them not people they work for.
Original review posted by user Apr 27, 2017
Had the terrible experience with Gate 1 Travel. The worst travel company of my lifetime led by Dani Mosher Pipany as a president , Beth Feleger as supervisor ..
others... They do not care about people. The king in this company is money. I should read this review before any booking with Gate 1 Travel.
Unfortunately , I was too much relying on the human decency. "Beware of using Gate 1 Travel. First, you are required to put down a deposit which you are told is to hold services. Should you decide to cancel, you are not given the deposit back as the company will tell you that they paid a penalty for the canceled service.
This is not the case. Gate 1 banks your deposit - sometimes a year in advance of travel - and collect interest and pays NO cancellation fee to its vendors. If you are booking a tour, beware. Many times in the past, the owner, Dani Pipano is aware the tour will not be running or that MAJOR attractions advertised will not be available - however, employees are not allowed to tell the passenger instead are required to wait until just 14 days before travel to tell you that you won't get to see what you've paid for.
The logic is: you'll go anyway because you've purchased other services in conjunction w/ this trip. Ie, it will cost you too much to cancel. If you complain enough, you will get a credit for future travel. Your trip is ruined and Gate 1 thinks $50 per person toward future travel will make a difference.
The owner is currently looking for ways to cut costs - its a major campaign of his. He is downgrading hotels, cutting costs on contracts so that vendors are not as willing to cooperate and systematically letting go some of his more seasoned employees, replacing with new graduates with no background. These new employees are diligent and eager to learn - but it can be at your expense. With very low pay, you get very low commitment - this is who is booking your trip of a lifetime.
The company employees about 3-4 FULL TIME people who read complaints all day. Most are answered - however, even 2 employees at 8 hours a day.....do the math. There are a LOT of complaints. Do your homework - don't accept what it says on the website.
Don't accept hotel changes and last minute substitutions....you are getting bottom of the barrel and its not right. " I would not recommend this company to my friends of family.
Product or Service Mentioned: Gate1travel Tour Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $1984.
Preferred solution: Full refund.
Gate1travel Cons: Stiff 35 50 penalty 2 and a half month before departure.