Gate1travel - The representative refused to recognize my name or the quote (even though we had spoken many times) - acted rude and *** - what a bait and switch organization
I am so disappointed because the tour representative has thwarted all efforts that I tried to book a tour of Europe. When I referred to the quote and the airline times she stated that "I had a different list".
When I reminded her that I was reading off the list of possible air reservations that she sent to me she stated that she didn't know where I got the list. then she said that she had no record of my e mail and also that she did not know where I had gotten the quote that I was referring to (for four people to take a specific tour of Europe) and asked me to provide the "number" on my quote. There was no reference number.
Beware of this company!
I have never worked with such unprofessional travel planners.
I am back to the beginning for planning a trip - but at least I found out before the trip. JM in Florida.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.