I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp.
They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a new trip at the new $3,000 rate.
They told me to contact the insurance company and now they’ve blamed their vendors, it’s everybody’s problem but theirs. I missed the trip and lost $2,000 for my portion, my bf traveled solo with strangers.
NO fun! Don’t do business with this company.
They have a $50 change fee why not let me use this and change my trip instead of taking my money?
Greedy company only looking out for themselves.. read reviews you’ll see.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Full refund.
Gate1travel Pros: Cheap vacations.
Gate1travel Cons: Lack of customer service care, Blame their vendors and customers, Refuse to offer options when you need to make a change.