My wife and I took a tour to Costa Rica, The Hotels they put us in were terrible: dirt, unsafe and pool was green, bed experience, I try to open one window and almust broke my fingers the top slammed down, it portion was held up by a piece of wood stick, I try the second window and the same think happen, once home I emailed a complain to the main office never got a respond, obviously they don't check the hotel they put their costumers in they only look at what they pay for it, I understand that a Company has to make money but please do it with respect to others!!
This was my second tour with Gate1 and my last one.
Reason of review: Poor customer service.
Gate1travel Cons: Poor customer service.