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3.8
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Although the hotels and scheduled experiences on the signature series tour of East Asia were similar to tauck, the attitude of Gate 1 customer service is still budget-minded. The last day of my tour stated "trip home" and my flight is at 20 minutes of midnight.

this is an escorted tour and I am a single female. They made no plans or arrangements for 24 hours for me. When I emailed I got a one-sentence reply and no offer of any assistance or intervention or ideas of what to do by myself in Bangkok for 24 hours.

The attitude was dismissive and rude. this would never happen on Tauck.

Product or Service Mentioned: Gate1travel Customer Care.

Reason of review: Poor customer service.

Preferred solution: Apologize and learn from mistake.

Gate1travel Pros: Hotels tour guides excursions.

Gate1travel Cons: Useless customer service.

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Kit
#1292334

Hello,

We do regret if your tour was not up to expectations or if you felt there was any lapse in service. We will review how this handled for the future.

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