Fairmont, West Virginia
Not resolved
1 comment

This was our second trip with Gate1. We went to Paris two days prior to the beginning of the tour. There was no one to meet us at Charles de Gaulle airport, and, after contacting Gate1, we were told they had no knowledge of a representative needing to be at the airport on the day we arrived. We have verification from this company for pick-up at the airport, so that will be ironed out.

Our tour guide, Rene-Jean, was delightful. He was knowledgable to a fault, and his charming personality made the trip more fun. He was always available to answer any questions. He tried very hard to please everyone on our tour.

The accommodations were hit or miss, which was an issue on our first trip with Gate1. We will not be traveling internationally for a while, so I cannot say whether we will use this company again.

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Poor customer service.

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While it seems you enjoyed your trip overall, as well as the services of your guide, we regret to hear of any issues or disappointment with your transfer and accommodations. Please know that we do not take your concerns lightly and have shared this feedback with the appropriate departments for review.

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