San Juan, San Juan Municipio
Not resolved
2.4
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
1 comment

Although we did not expect a luxury cruise, we were not prepared for this cruise. The room was horrible.

There was a bathroom the size of a closet. This room served as a toilet and shower combination. The shower curtain was filthy. The cabin door did not lock automatically but had to be locked with a key.

This was a safety issue. No one told us. There was no radio, telephone, or safe. There was a common safe at the reception desk where everyone could store their belongings all together.

Absolutely no Russian food served. One free drink per lunch and dinner was allowed. There was a charge for any other drink.

You had to pay [rent] to play games. Overall the itinerary was very good, but fundamentals of the cruise leave much to be desired.

Product or Service Mentioned: Gate1travel 12 Day Russian River Cruise Booking.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Gate1travel Pros: Itinerary.

Gate1travel Cons: See previous email.

  • Henry Parson Husband
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Gate1Travel
#1223802

As you may know, Russian river cruise and tourism industries are relatively young. As such, we do mention that physical conditions of these ships are lesser when compared to those of Western Europe.

Nevertheless, we certainly do regret to hear of any disappointment. Please know that we will share your concerns with the appropriate departments for review and consideration for future programs.