Scottsdale, Arizona
Not resolved
1 comment

This is the first experence with gate 1, the experience is mediocre 2 star may be three. The moment I arrived the hotel I found out our group total had 41 persons,only one tour guide, we thought maximum were 30 the most.It was too crowded for 41 passengers took 4 to 7 hours in the couch.

Orientation was late and incomplete, we had to get to know each other in the bus.

The program and itinerary weren't very clear even we called the company before we went to the trip.

No body in the gate 1 headquarter gave us the exactly answer.

After arriving at warsaw, we planed to go to Trakai castle next day,no body told us it was closed before we planed, they could arrange the same day or switch the KGB tour to it,

The hotel and food were ok,considering the price we paid were reasonable.

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Bad quality.

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Firstly, we do regret to read of any disappointment with your tour. Although we cannot guarantee the number of passengers on any given tour, we do understand pacing and comfort are critical to the success of a trip. As such, please know that we also offer packages specifically for small groups which may be of interest to you in the future.