Washington, District Of Columbia
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2 comments

Our Rhine River Cruise was spoiled by high water and became a tour by Bus. It was disappointing and our vacation was spoiled.

Adding insult to injury was the cavalier attitude of Gate1 who refuse to engage in a dialogue and refer all complaints to email. My correspondence was met by a form letter offering $100 rebate on a future Gate1 tour. This is a fraction of the amount Gate1's literature recommends as a tip for the staff.

A little sympathetic understanding and generosity from Gate1 would have gone a long way towards healing our hurt.

We have spent a good deal of money on several trips with Gate1 You would think they might want to keep a regular customer.

Needless to say our Gate1 relationship is over.

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: A refund of $500 each for my wife and me..

Gate1travel Cons: Poor customer service.

  • Gate One
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Anonymous
#994957

Did you notice if other river cruise companies (Viking, Uniworld, Avalon) similarly had to reaccommodate?

Anonymous
#994382

They more than not had a no refund rule.What should have they done then?According to you they all should have risked there lives on dangerous waters that day because you are the queen of england.