Washington, District Of Columbia
Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality

Our Rhine River Cruise was spoiled by high water and became a tour by Bus. It was disappointing and our vacation was spoiled.

Adding insult to injury was the cavalier attitude of Gate1 who refuse to engage in a dialogue and refer all complaints to email. My correspondence was met by a form letter offering $100 rebate on a future Gate1 tour. This is a fraction of the amount Gate1's literature recommends as a tip for the staff.

A little sympathetic understanding and generosity from Gate1 would have gone a long way towards healing our hurt.

We have spent a good deal of money on several trips with Gate1 You would think they might want to keep a regular customer.

Needless to say our Gate1 relationship is over.

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: A refund of $500 each for my wife and me..

Gate1travel Cons: Poor customer service.

  • Gate One
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Did you notice if other river cruise companies (Viking, Uniworld, Avalon) similarly had to reaccommodate?


They more than not had a no refund rule.What should have they done then?According to you they all should have risked there lives on dangerous waters that day because you are the queen of england.