On Tuesday 6/12/16, I called Gate1 and spoke to a rep. named Mika to discuss a tour to Jordan.
The attitude of the rep. was really terrible. She gave me incorrect information and debated me about it. She placed me on hold to get additional information related to my query and informed me that she was in fact wrong.
No apology was extended, no change of tone.
This is not the first time I have received poor phone customer service from Gate1 reps. It really turns me off from this agency.
Reason of review: Poor customer service.