I have used gate 1 several times and have been very happy. In fact I have recommended several friends who are now using Gate 1. My wife and I are in
our 80s and were looking forward to our dream vacation to Athens (above reservation). Our dream vacation has become a nightmare before it even began.
We booked last October and have paid in full. When I received my documents we noticed our flights have been rescheduled (no prior notification) This resulted in
a 5 hour earlier departure to Philadelphia with a 6 hour layover in Philadelphia which meant a 26 hour trip on the first delay. Our rep (Norman Gray) has a full
voicemail. Another rep Lee Rosenberg resolved a better flight. My supplement airfare ($342) was to be recharged on our new credit card and refunded on our old card which does not exist anymore. Instead we are charged $3,422. on our new card and refunded on a card that does not exist anymore. we are extremely stressed and are no longer happy with Gate 1 and will no longer use or recommend.
Max Blank 954-741-6412 firstname.lastname@example.org
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.