I planned a trip to a Russian river cruise with a group of family/friends. It was made clear to the reservation agent at the time that we will be traveling together.
Two weeks before the trip when we were looking at the seat arrangements, I then realized that I was not scheduled on the same flights as the rest of the group. We had planned to stay four more days at the end of the cruise in Moscow, a hotel reservation was made for us without our authorization and it was only when checking the receipt did we realized that it was done. They cancelled the hotel when we complained. This is not a good experience.
I am now waiting to see if they can switch me back on the same flights as the rest of my group. I am frustrated and very upset and I haven't even left for the trip yet!!!
Product or Service Mentioned: Gate1travel Vacation Package Booking.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
Gate1travel Cons: Customer service, Reservation problems.