I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I talked with the tour guide, the company claimed that this was not included ..I showed him the voucher for pick up with the date ..he told me to speak with vacation to go ..I sent the receipt to my agent but in vain...who cares you had your money
Product or Service Mentioned: Gate1travel Vacation Package.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.