We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund our deposit of $400.00. The reason given is they wouldn't have time ( 10 months ) to rebook someone else. Really?!! Ten months is ample time.
My advice to anyone thinking of using Gate1 for their travels, don't!! Once you give them money it's gone whether or not you travel.
Other travel agencies give deposit refunds if you cancel before a certain deadline. We still plan on going to Germany someday, but not on Gate1!!
Reason of review: refund.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Refund policy.