We went to Peru in April. For health reasons we cancelled a walking tour but found two people to take the tour instead of us. We did not get a refund. Writing a comment to Gate 1 - so far no response.
The tour guide had no people skills, but was knowledgeable. The flights were booked so we lost basically two days.
Also the hotel on Titikakalake was so far away from ANYTHING. not even a walk way. We were stuck there for two half days without doing anything.
A dinner show was $65.00. The food was so bad I felt like in a soup kitchen. A slob of beans, some dry meat, raw stuff we were not supposed to eat. Terrible!!!
We booked another trip in September. Hopefully we have better luck.
Product or Service Mentioned: Gate1travel Tour.
Monetary Loss: $80.