Booked a trip with Gate 1 because of a Groupon offer.
This company is the biggest headache to deal with. The agents are useless. I had questions about one of my day trip excursions and they continually refused to offer any information. No matter who I spoke to, they just kept reiterating how they had no information on their end. How are they booking people on trips to which they have no details on? Completely unorganized.
If anything were to happen on a trip be prepared to be left on your own to solve it. The employees at Gate 1 don't care once they have your money.
I could have planned a better trip for myself without them. The few minutes of extra research I'd have to do would be well worth it to avoid the headache of contacting these uncaring service reps.
Product or Service Mentioned: Gate1travel Tour Booking.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Gate1travel Cons: Information supplied, Poor customer service.