Charlotte, North Carolina
Not resolved
1 comment

I had to cancel a trip due to unforseen circumstances-- yet Gate 1 could not help me with my $1200 deposit and shuffled me over to the insurance company to deal with them. Note this is 4 months before the trip.

I have no confidence I'll get even part of the deposit back.

Reason of review: Return, Exchange or Cancellation Policy.

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Hello, We are sorry to hear that you were not able to travel with us and regret if you felt like you experienced any lapse in service when contacting us. Please understand that per our terms, deposits are always nonrefundable which is one of the reasons we strongly encourage clients to purchase travel protection. Should you need further assistance with regards to your insurance claim, please don't hesitate to contact us.