We took the 6 day tour to Macchu Picchu from New York.
The air arrangements were good, the hotels were good. The tour guide ,Luis, was excellent.So were the driver and the assistant guide Freddie(super organizer).
My few peeves were these.
While the arrangements were good, nobody conveyed to us, what they were. We were all going all over the place in Lima.
The MP climbing experience was out of this world.
Again, the Cusco Hotel was good .I actually needed oxygen.
The tours were not planned right .They chose the most difficult tours for the last day and get this. We were asked to vacate the rooms at 10 am .Our flight was at 7.30 Pm.Of course people were compalining with reason. I kept on asking for water for 5 hours before I got it. The bathrooms had half length shower curtains ,part of the way. Needless to say,our bathroom was always flooded.
Suggestion: I thought some of the customer service people had no travel knowledge of Peru, not very helpful either.Of course some were very good.Agents should be trained better and there should be specialists for each country. Customers won't mind paying a few bucks more for better checkout times and rooms, I think.
Also, there should be detailed instructions as to what to do at airports,specially in foreign lands.
Also, ask questions regardless of how unhelpful they are and be persistent till you get the answers.This is my humble request.
Reason of review: Poor customer service.