Minden, Nevada
Not resolved
1 comment

We were quite disappointed with our guide, Asgeir. He did not bother to wait 5 minutes for my husband while he went to the restroom.

Asgeir knew Bob was going on the eve look for the Northern Lights as it wasn't available for viewing the eve before!!! Bob had brought all the heavy camera equipment thus did not have the opportunity to observe the lights the night Asgeir left without him. Myself, on the otherhand, had to hold on to one of the tourists, Dr. Thomas as he slipped at least 4 times while trying to view the waterfalls.

Several tourists did fall, including myself at various locations. Asgeir didn't even bother to try and get us spikes for our shoes. We totally enjoyed our time with Armann. He was excellent and cared for all of our needs and safety.

He went out of his way for us to observe the Aurora Borealis. At most, 3 full days were wasted.

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Bad quality.

Monetary Loss: $2200.

Preferred solution: Full refund.

Gate1travel Pros: Armann was excellent.

Gate1travel Cons: Guide service due to safety concerns, Tours golden circle, No northern lights tour, First night no lights, Next night guide left without husband.

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We certainly do regret any disappointment with the tour or lapse in service you experienced with your guide. Your concerns were not taken lightly and reviewed with the appropriate individuals.

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