Canton, Georgia
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Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday.

When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room, the inside temperature was over 90 degrees. The Front Desk told me the air conditioning was not working. I asked for a fan and they gave me a space heater.

I then decided to cancel the hotel reservation and leave the hotel prior to staying the first night. The hotel told me to contact

Gate 1 for a refund and was fully aware we did not stay one night at the property because of the extreme heat with no air conditioning. We booked and paid for another hotel for our entire stay in Paris. Upon our return I contacted Gate 1 and requested a refund.

I got no response. I contacted the Better Business Bureau for help. I then contacted the Gat 1 Service Vice President. She refused to discuss my issue because I had contacted the Better Business Bureau.

She was rude, insulting and refused to discuss the issue. I wrote a certified letter to the Gate 1 Senior Vice President who refused to issue a refund as she claimed the hotel denied we left the property! Sh reported the hotel claimed we stayed the entire time!.She requested “Documentation to prove I did not stay at the hotel”. I sent her a copy of the bill from my alternative hotel.

Upon receipt she refused the refund, again asking for “Documentation” before she would consider anything. Gate 1 Travel failed to meet their fiduciary responsibility as agent for this hotel.

Traveling to a foreign country one expects some level of support from the travel agency that booked your complete trip. Gate 1 does not.

Product or Service Mentioned: Room.

Reason of review: Bad quality.

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Gate1Travel
#1740715

Hello, We are sorry if you feel there is any lapse in service. However, we did contact the hotel multiple times on your behalf.

As previously explained, they refute that anyone left the hotel due to the heat or that there were issues with the air conditioning. As such, they have charged in full per the terms of your reservation.