I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so.
It seems to be more concentrated on profits and less on the enjoyment and personal safety of the customer. A prime example was my latest booking to Russia and the Baltics, the website indicated the price for the trip on my particular date was 3249.00. However, when my reservation was made over the telephone with a Gate 1 Travel CSR it ended up being 3449.00. After realizing the error, I tried to correct the problem directly with Gate 1.
The phone bank supervisor, Caroline, handled the call in a very unprofessional manner. Stating Gate 1 can charge any price it wants and if I authorized the charge on my credit card that they would leave me stranded on the road and take my deposit. Obviously not something you want to hear from a company that is responsible for you safety halfway across the world. My advice to anyone here, would be to research the destination tour fully.
Gate 1 often sub-contracts out the tours to local ( and sometimes dangerous) companies just to earn a pretty penny. Save yourself the inconvenience and dangers of traveling abroad and go with a more competent and customer friendly agency.
DO NOT BOOK WITH GATE 1 and feel free to contact me if you have questions as there is so much more that was bad and that the company failed to provide. Good Luck
Product or Service Mentioned: Gate1Travel 15 Day Russia And Baltics Tour.
Reason of review: Poor customer service.
Monetary Loss: $1400.
Preferred solution: Price reduction.