We recently booked a trip with G1 and paid in full. When we booked, we specified that we only wanted the hotel stated in the offer and we were told that if they could not book us with that hotel, and it would take several days to find out, that they would refunded our entire payment if we did not choose to accept their alternative hotel.
We were disappointed that the offered hotel was booked for our dates, but true to their word they refunded our credit card immediately. Customer service was polite pre and post booking and we never had a long wait.
So while we haven't yet experienced a trip with G1, we were very happy with their service and felt that this should be shared. We look forward to booking with them again.
Product or Service Mentioned: Gate1travel Customer Care.
Reason of review: Good customer service.