We just got back from a 7-day "Independent" Gate 1 Travel trip to Iceland, and couldn't have been happier. We had a Groupon deal, and I was nervous about it, but booking the trip was super easy, Gate 1 agent was friendly and helpful and efficient.
We got good communication leading up to the trip and good documentation. This was an "Independent" trip, so we had no tour manager or set group, but we did do one of the optional excursions via Gate 1 and it was superb-- a Northern Lights hunt.
The guide and driver and bus were excellent, and when we didn't see the lights the first night they took us back out later in the week at no extra charge. I know there seem to be mixed experiences with this company, and perhaps destination and/or using a guided tour makes a difference, but we had absolutely no regrets or complaints, and would be willing to book with them again.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Good quality.
I liked: Super friendly reservation agent-- helpful and efficient.