We have used Gate 1 several times over many years (Peru, Galapagos, Croatia, Ireland) without any problems. In recent years, the quality of the hotels has improved.
I think this is largely due to competition from other companies such as Friendly Planet that offer similar itineraries at similar pricing. The itineraries are uniformly good as our the local tour managers and specific city guides. All good bus drivers as well. The new division of the company, Discovery Tours, has small groups with better hotels for higher prices.
I have a Southern India trip booked with Discovery Tours for a future trip. Still, the price for the itinerary is extremely good for the value offered. Even with larger groups, they split the group into separate tours with different buses which reduces the size of the group that you are actually dealing with each day.
I would recommend them without hesitation.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Fair pricing.