I haven't even went on the trip yet & i am already disgusted. I'm not sure why the customer service is lacking, but it needs to be addressed.
I don't want or expect a "cheerleader " on the phone when i call, but the 4 (yes 4) people that i spoke with were dry, dissmisive, rude & argumentative. If you are sitting in a comfortable chair in a climate controlled environment answering calls why are you upset? These calls can't be recorded or graded. One representative spoke to me as if i was remedial after i asked a simple question about the flight.
I dont even want to think about how they speak to customers with language barriers or speech impediments. Dont blame the customers or me because i stayed in school, earned 2 degrees and you chose to make a career at a call center! I have several people interested in booking but after the experience i had i plan on telling them to avoid Gate 1 Travel. Also, no need for your generic response Gate 1.
Please focus your energy on hiring more qualified educated employees. Your brand and first impressions are everything....you all failed miserably.
Product or Service Mentioned: Gate1travel Flight Booking.
Reason of review: Poor customer service.