Atlanta, Georgia
1 comment

We booked a trip to Italy and upon realizing we were not going to get to see the Vatican on any of the tours we had booked with Gate1 we tried to extend the stay for one day so we could. Gate1 has a trip that includes the Vatican and it was not booked up.

We ask to change and pay a reasonable price to do this. They did not want to do so and said it would cost an additional $1080 to do so. Saying Delta would charge $500 to change our tickets to the next day. (which they had a flight that was not booked up - the same flight just a different day).

It seems a shame Gate1 thinks this is the way to treat a customer. We will never use them again.

We thought we were paying for help and assistance by using a travel agency.

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I don't see how it is Gate 1's fault that an airline charges a fee to change flights? Just because you want to stay in Rome one extra day the agency should swallow the $500 fee Delta charges to do so?

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