I just returned from the !0 day Enchanting Italy tour with Tour Manager Francesca Mafolino. I cannot say enough about our experience with her.
She was so well organized and very knowledgeable. She went far above and beyond for my family. We had an unexpected problem with my elderly mother's ability to walk. Francesca did everything possible to make the tour the best it possibly could be for my mother.
Every detail was well thought out.
She made numerous modifications to accommodate us. I would definitely return for a Gate 1 tour of Italy but I would make sure she was the Tour Manager.
Product or Service Mentioned: Gate1travel 12 Day Enchanting Italy Tour.
Reason of review: Good customer service.