Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality

When Gate1 induces you to book early by stating that prices will go up by $400 after a June 15 deadline, it is completely bogus. In my case, I booked in May just to discover 6 weeks later that prices had gone DOWN, not up.

Their customer service is dreadful with people repeatedly unable to even understand what a complaint is about. Then a supervisor in the sales department deflect the problem on the marketing department.

When confronted, Gate1 is very careful not to acknowledge any of this in writing and they just dont care. Their message: if the customer does not like it, that is fine, he can cancel and they keep the $300 deposit!

Product or Service Mentioned: Gate1travel Customer Care.

Reason of review: Deceptive practices.

Monetary Loss: $300.

Preferred solution: Full refund.

Gate1travel Cons: Very deceptive sales practices.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment


We regret if you felt there was a lapse in service when contacting us with your concerns. Please understand that Gate 1 is an intermediary between our various travel suppliers and yourself, the traveling passenger.

The suppliers provide sales prices for a relatively short window, which allows us to bring last minute deals to the market.

Please know that pricing on our website does also vary based on dates of departures and the city along with any early booking discounts or promotions. Naturally, if we can be of any further assistance, please dont hesitate to contact us.


Gate1's response is simply a bunch of *** which confirms, if that was needed, how unethical they are.