You call this customer service? Just finished a "Rhine River cruise" with Gate1. This company can probably operate quite efficiently if nothing goes wrong with the set itinerary. Unfortunately, this was not the case as the boat never sailed for one minute due to high waters on the river. What we ended up with was a bus tour of the Rhine. Okay, so stuff happens over which you have no control (the weather). What galls me is Gate1's attitude which boiled down to you took a chance on our cruise, it didn't turn out right, so tough luck (and by the way, customer) read the small print in your contract).
Upon returning from the trip I contacted Gate1 to inquire about compensation for customers who booked a river cruise and received a bus tour instead. What I got was an email whining about how much of an inconvience and expense this was for Gate1 and how I should be thankful that the alternative arrangements came at no extra charge to me. I was flabbergasted by this callous response.
Come on Gate1, you can do better than that. Needless to say, I can't recommend this company to anyone.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Poor customer service.
Monetary Loss: $2000.