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Additional Fees
Customer service
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Exchange, Refund and Cancellation Policy
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We booked our 9 day Classic Ecuador and Amazon Adventure back in June 2014 for our Jan 20, 2015 departure. This is our first tour with Gate 1 Travel and we were looking forward to it.

Suddenly we got an email yesterday (Oct 29, 2014) informing us that our tour flight schedule has been changed. In fact that is NOT the whole truth. Gate 1 changed our tour from 9 days to 8 days with the flight schedule change. We spoke to their customer service and explained to her that we booked 9 days and now it is only 8 days tour so they need to adjust our tour price because there is one day short from what we originally booked for.

On top of that they changed their flight schedule and now it costs us an extra hotel stay expense in Miami and they should compensate for that. Gate 1 Customer Service told us that she understood all that but she refused to take any responsibility or compensate us for anything. This is totally wrong! We were looking forward to the trip and now we feel that we have signed up with a very dishonest company and felt cheated.

We are not sure what is really in the tour since they can even honor their itinerary. Can anyone help us?

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Not as described/ advertised.

Monetary Loss: $5000.

Preferred solution: Price reduction.

Gate1travel Cons: Will not honor their itinerary, Poor customer service.

  • Ecuador Tour
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Woodstock, Georgia, United States #994969

Travelers to dountries that have only a daily flight from the U.S. should consider arrive a day earlier.

Not only for any jetlag but for flight problems/changes. Yes, it's an extra cost but it's a type of "insurance", if you don't want to buy trip insurance.


Have you tried contacting the better business bureau? I see they have 20 complaints for this company with most resolved.

I recently had a problem with a company (non travel), contacted bbb and had a letter from that company resolving the issue within 24 hours. Good luck

Happy to have Bbb on my side.


Please understand that regardless of how the flights are reserved, schedules are dictated by the airlines and are subject to change. Regrettably, these changes are out of the control of Gate 1. With that said, please know that we are currently reviewing this matter and will be in contact.

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