I will NEVER travel with Gate 1! I was looking into an escorted tour to Thailand.
While their packages are extensive, and their prices reasonable, I noticed something very disturbing. No matter what departure date you choose for the 15 Day Kaleidoscope of Thailand with River Kwai, the departure date the agency lists for the departing flight is WRONG! Departure is set for a certain day, the hotel transfer and first night hotel stay at your destination city is scheduled for the FOLLOWING day. The problem here is, it takes TWO days to travel to Thailand.
The flight itinerary sets the arrival in the destination city for the day AFTER scheduled airport transfer, leaving passengers STRANDED at a foreign airport in a foreign city, searching for a car that they assumed would be there to pick them up! This would also mean that passengers miss an overnight stay at a hotel that they already paid for, AND arrive on the same day that the escorted portion of the tour is scheduled to begin! In some cases, arrival time is even AFTER the tour has already begun! I contacted Gate 1 by phone for clarification on the matter.
I was told that it is the responsibility of the GUEST upon booking to notice the discrepancy in arrival times, and re-schedule THEIR OWN flight accordingly before confirming the reservation! WHAT?!!! I feel that it is OBVIOUSLY an honest travel agencies responsibility to set the departure and arrival times accordingly! I am glad I noticed the discrepancy!
I fear that others will blindly trust Gate 1 to have all of the times correct on their packages, and therefore, experience a major inconvenience upon arrival at their destination. I sent Gate 1 an e-mail alerting them to the problem and never heard back. In over a YEAR they STILL have not addressed the GLARING oversight! What's the problem here?
You can look for YOURSELF! It's in BLACK and WHITE! I also noticed that they have hundreds of reviews on their own website. All of the reviews are GLOWING.
Not a SINGLE complaint! (NOT possible!) The whole thing just got more and more suspicious the further I looked into it.
PLEASE do your research! These people ARE crooked!
Product or Service Mentioned: Gate1travel Tour.