Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

Booked a tour with them for March 2018 on 10/28/2017 for a family of 4. They sent me an email on 11/11/2017 telling me ways I could save money on my upcoming trip .

They cancelled my trip on 11/13/2017 for lack of participants ( to save themselves money obviously) shortly after I booked it . I am now responsible for airline change cancellation fees totaling 1000 for my family of 4 since they cancelled on me !

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Order processing issue.

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Did you have trip insurance?