Metropolitan City Of Rome, Lazio
Not resolved
Customer service
Insurance Quality
Product or Service Quality
1 comment

The booking price for a trip we planed to the Italy was almost twice the price as originally offered. Then when gate 1 's agent sent us the hotel information with prices per hotel the much prices were higher than the actual website of the hotels.

Also, some of the hotels were advertised as 5 stars, but some were only 3 or 4!

After the trip when I explained the issues I was told by the owner Dani that everything is explained in depth in the itinerary sheet, which it wasnt!

It seems like Dani cares more about maximizing profits than providing proper customer service!

We will never travel with this company again!

Rabbi Jonathan Cohen.

Reason of review: Not as described/ advertised.

Monetary Loss: $7214.

Preferred solution: Let the company propose a solution.

Gate1travel Cons: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Please know that we work hard to provide as much information as possible on our website so our clients can have the most complete information prior to making their travel plans. You are also always welcome to research these hotels and their reviews on your own in order to give you a better understanding of the type of accommodations they are as well as their location. With that said, we certainly regret any disappointment in the services you were provided.