Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15) I tried to book a trip to Iceland with Gate 1 and was having trouble logging into my account, so I contacted a customer service rep.
and was told that he would e-mail my reservation (which I did not get). Three days later I got a call from Karen Donikowski and was told that I could no longer travel with Gate 1. I immediately asked her why, because I was totally unaware of anything I had done to warrant such a ruling. I took a trip to China back in October, 2012 and had some problems regarding getting a VISA.
I repeatedly asked Gate 1 for help and they offered none. I was working with a travel agent and he gave me the wrong advice and it ended up as a nightmare, finally getting my VISA just a few days before departure. Gate 1 sent me an apology and offered me $100 travel credit towards my next trip (which would have been the trip to Iceland). I was totally blindsided by being told that they no longer wanted my business.
They offered no reason -- just telling me that was the way it was and that maybe I would receive a reply in a month or so. I also e-mailed Danny Pipano, their CEO and was told that he was out of the country. I have never been treated this was and never been banned from a company. I also called Christina Shiloni to inquire why and was told the same thing.
She was the person that sent the apology and offering the future travel credit. I still have that e-mail on my computer. I was never notified that a decision such as this had been made. I have contacted the Better Business Bureau and I plan to not stop until I am given an answer as to what I did, because I have no idea.
My travel companion still books with Gate 1 and she was with me on the China trip. I guess it all comes down to "DON'T COMPLAIN" because they don't like it and will ban you from booking future trips. I will not do business with Gate 1 but I do expect an answer.
There are a lot of other fish in the pond to book with and I don't need Gate 1. Carolyn firstname.lastname@example.org
Reason of review: AN EXPLANATION.
Preferred solution: Let the company propose a solution.
Gate1travel Cons: Poor customer service.