Washington, District Of Columbia
Not resolved

In May we took this trip. It was our 8th gate 1 trip, 6 were escorted tours.

Usually when we get home we get a survey asking about our trip. This is the first time we never received one. Probably because they had so many complaints about it and didn't want to hear more. If anyone books this trip just hope you don't get Annette as your guide, one of the worst guides in gate 1 history.

Luckily we had a lot of seasoned travels on this trip and made the best of it. She was the most unorganized, unknowlegeable, unpersonable guide I have ever seen or had on any Gate 1 trip taken. We never received name tags.

We finally received luggage tags at the end of the trip. Sure the trips had problems, hotel strike in Norway, accident in a tunnel, those things you can deal with, but a horrible guide can ruin a great vacation.

Product or Service Mentioned: Gate1travel Tour Guide.

Reason of review: Poor customer service.

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What was the quality of the drivers/transportation?


As we understand the important part a guide plays on a tour, we certainly regret to hear of your disappointment. If you have not done so already, we would encourage you to reach out to our Customer Service Department with your post travel feedback on our contact page and we will make sure that you receive a survey.