Crossville, Tennessee
Not resolved
3.5
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Exchange, Refund and Cancellation Policy
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1 comment

We booked a 10 day tour of Peru with Gate 1(our 3rd) and had a wonderful time with one exception. I fell ill with a foot infection.

One the bus into Cusco we booked a half day excursion in that city the next a.m.. Two hours later a doctor(ordered in by our tour leader)saw me and ordered me to stay in bed the next day, thereby making me miss the excursion booked a mere 2 hours earlier.

On returning the the US I requested a $54 refund and was rejected, this to a repeat and once satisfied customer.

I guess Gate 1 does not know that there are other tour companies out there. Wow, what pathetic customer relations over a measly $54.

Product or Service Mentioned: Gate1travel Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $54.

Preferred solution: Full refund.

Gate1travel Pros: Tour was wonderful.

Gate1travel Cons: Shoddy customer relations.

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Anonymous
#1213216

After an exchange of emails this issue has been resolved satisfactorily. Yeah Gate 1.