Gardeners Collection - Not what I paid for!

25 of 121 Gardeners Collection reviews

About a month I ordered a "fruit salad tree" from the Gardeners Collection. According to the website, these trees ship at 3-4'. Mine arrived yesterday and is less than 10"!! It's amusing, the tag on the plant says "Product #3002, Fruit Salad, 3 -4'..." I've tried calling, have sent them email and no response yet. I really would just like to receive the product I ordered. My kids were so excited about this unique, quirky tree - this is just so very very disappointing.

I will wait for a day or two and if I still have no response from customer service, then I will file a claim with my credit card company.

Ugh.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Bad quality
Preferred solution:
Deliver product or service ordered
Monetary loss:
$28
Product or service
Fruit Salad Tree
Review category
Landscaping and Gardening
review #851396

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25 of 121 Gardeners Collection reviews
drlwalker

May 20, 2016 #1162127

So, after numerous attempts, I was able to reach customer service. They have agreed to send me a replacement. Honestly, they have been much more responsive than I anticipated after reading the other reviews. While I am sorely disappointed in the product I received, customer service has been very good.
When I receive the replacement, I'll post an update.

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