Gamestop - Online order: Dark Souls 3 Lord Cinder Statue canceled 4 times!

40 of 327 Gamestop reviews

I am a member of GameStop and been purchasing games from there online site since 2010.I placed an order on Friday April 15th for (1) Dark Souls 3 Lord Cinder Statue.

It was shipped on the Wednesday 20th and arrived to me Friday 22nd. Everything is fine. I sold online a similar one and wanted to drop ship from GameStop online site. Bare in mind, I drop ship from GameStop in the past with no issues.

So I used my backup card, same billing address and a backup email address. I received a confirmation email, a review email and then my order was canceled 20mins later. Email read "contact financial institution." I use my backup card weekly, so I know nothing is wrong but I called Chase anyways. The agent said my card is good standing.

Next, I used my fathers card to checkout as a guest. Same results as before. We think its due to having the same billing address. Saturday April 23th, my uncle came over to are house and said use his card, so I did and completed the order.

Few hours later, after being reviewed it was canceled. His billing address is a PO box but that shouldn't matter since my customer has a home address. Next, I decided to call the # in the email. I waited half an hour when the agent received my call.

We couldn't 100% hear him, so I put on speaker and asked him to speak louder. I think GameStop customer support is from India or Philippines. He said for this particular item, there is a limit 1 item per day. Just so my dad heard him correctly.

He said I could order one today, tomorrow, the next day, etc etc. The agent said yes. So we hung up and waited the next day, Sunday April 24th. With my hopes up, I tried again with my backup Chase card again, this time I couldn't pass the checkout screen because it said I exceeded my limit.

Frustrated, I called back the #, this time waiting period was 5mins or less because it was in the morning. When the woman answered, I explained to her what happened before and she couldn't couldn't give me a definite answer why my backup card was declined. Except that it didn't pass there AVS security check. I thought that was strange, I placed orders in the past using same billing address on both my cards, with no issues.

She suggested we try ordering over the phone. While I was hesitant to try this, I did so anyways. I was surprised shipping over the phone was cheaper. Once the order was complete.

I hung up once more. Approx. 40mins I received a canceled order email. By this point, I was irritated.

Every agent I spoke felt like a run around. I called back once more, but this time I demanded to be transferred to corporate office. I believe she transferred me to her boss (who is in the same building in either India or Philippines). I asked where are there and she said Philippines.

Next, she told me that the first agent I spoke to was incorrect. "Not 1 per day, but 1 per household." She said contact my financial institution, I told her I did and everything is okay with my Chase and BoA cards. By that point, she said I could go to my local GameStop and order from there. I said not possible since the item is online only.

Then she said to buy a gift card from local GameStop or Amazon for the amount of the item, mail it to my customer for him to order himself. That is a definite no solution either. I asked why my uncles card was declined and she couldn't give me an answer without talking to him. I said he's not here.

She said she was sorry but there was nothing she could do. So I hung up, frustrated and pissed off. I started Googling what reason could it be. I found a couple of forum sites by people with similar situation that are all "blacklisted" or "blocked" because GameStop security system flag them as suspicious/fraud activity.

An once that happens there is no way of getting out. I was shocked, sick to my stomach and disgusted! I am not committing fraud. I was lied too, given false information.

When this whole time I been "blacklisted". I wasted several days by all this. I have a good purchase history, keep all my orders saved and have over 17,000 unused points. I hope an American in the real corporate office in the USA finds this review and help me out.

I will type a similar report to BBB.

This is absolutely ridiculous!Until this gets resolved, I will go to social media, tell my friends and other people to avoid GameStop and shop elsewhere.

This review is a subjective opinion of a user.
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Value for money
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Delivery Service

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Poorly trained support
    • Support not in usa

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Dark Souls 3 Lord Of The Cinder Statue
Review category
review #836824

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40 of 327 Gamestop reviews

May 30, 2016 #1166474

Perhaps you shouldn't be selling things that you don't actually have in-hand?
Seems like you're just mad that you tried to game the system and lost.

2 1 Reply

Jun 10, 2016 #1171145

If you don't have anything nice to say, then keep your opinion to yourself.

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