Contact Gallery Direct Customer Service

Returning artwork is easy. If The Client are not delighted with The User's artwork for any reason, The User of Website may return it within 30 days of receipt for a refund. The User of Website are responsible for returning the artwork in its original packaging at The User's own expense. The Company recommend using a shipping method that offers a tracking number to confirm the returned product has been delivered to Gallery Direct's' facility. Custom photo upload prints are non-refundable/exchangeable. Gallery Direct will not accept returns outside of the 30 day window of receipt. After Gallery Direct receive The Client's artwork, The User will receive an email with a confirmation that www.gallerydirect.com received the art and information about The Customer's refund. If The Customer's item arrives damaged please notify Website for a hassle-free replacement or refund. Customer upload prints may be eligible for a damage replacement only for structural damage of artwork.

To read more: https://www.gallerydirect.com/help/returns

To read more: https://www.gallerydirect.com/help/shipping

As a fine art publisher, Gallery Direct understands and respects copyright laws. The Customer must own the rights to what The User are uploading to Company's site. By uploading an image The Customer give www.gallerydirect.com permission to use any of the uploaded images to print The User's order. www.gallerydirect.com are strictly obligated to REFUSE image recreation that violates any implicit or explicit copyright laws. Website will deny image recreation that doesn't comply with Gallery Direct's' "user conduct" terms [see item 4 below]. The User of Website own the rights to The Client's images; therefore, Website will never use, sell, or print any of The User's images, unless, www.gallerydirect.com reach out to The User of company services for permission and The Client grant Gallery Direct that permission. Understand this: The User of Website will still own the rights to The User's work. The files The Customer upload are stored on Company's secure servers and may remain there for back-up purposes in case The User need a reprint or The Client's piece is damaged in shipment.

To read more: https://www.gallerydirect.com/help/terms-of-use

At Gallery Direct Gallery Direct respect The Client's privacy as The User's business is important to Website GalleryDirect.com is a secure site where The Client of Gallery Direct can safely provide information, purchase artwork, and view information. Gallery Direct's' computer system uses software programs to monitor network traffic and identify unauthorized attempts to upload or change information, or cause damage. If The Client of Gallery Direct ever have problems ordering or viewing information on Company's site, please contact Website Website only collect the personal information The Client provide to The Company If The Clientve opted in for Company's e-mail list Gallery Direct collect The Client's e-mail address. When The Client of Gallery Direct purchase a product, The Company typically collect The Client's name, shipping and billing address, telephone number, and e-mail address. At Gallery Direct The Company protect The Client's privacy and security. Website do not trade or sell The Client's information with any outside parties for marketing purposes without The User's consent.

To read more: https://www.gallerydirect.com/help/privacy-policy

Many customers ask the same questions — Gallery Direct has got a handy list of answers. All of Gallery Direct's' artwork is made to order once The Customer submit The Customer's order online. Unfortunately, Website are unable to add items to The Client's order or substitute items. The Client of Gallery Direct will need to place a new order. Gallery Direct offers great promotional deals on a regular basis. Due to the frequency, www.gallerydirect.com will only honor a promotion or sales price at the time of purchase. www.gallerydirect.com cannot honor previous promotions. Also-coupon codes must have a current valid date in order to use it on an order. Please note only one coupon can be used per order. Giclée (pronounced "zhee-clay") is French for "spraying" of ink. This is a widely-used industry term, as The User of company services may already know. So, yes Gallery Direct reproduces framed wall art and canvas artwork as giclée prints on canvas or paper.

To read more: https://www.gallerydirect.com/help/faqs