Contact Gale Customer Service

Depending on your needs, there are a few addresses to reach the Gale email. The correct email for general customer experience problems is gale.customerexperience@cengage.com. If you're contacting a customer success manager, utilise gale.customer-success@cengage.com. Contact Gale via email at orders@cengage.com for assistance with orders. Reach out to accommodations. Contact ta@cengage.com if you need accommodations due to a disability. For copyright-related matters, the correct email is infringement@cengage.com. Contact privacy@cengage.com for issues about privacy.

Gale's headquarters are at Cengage Learning, Inc., Suite 270, 27555 Executive Dr., Farmington Hills, Michigan 48331, USA. The correct address to send legal documents is Legal Department, Cengage Learning, Inc., 200 Pier Four Blvd, Boston, MA 02210. To visit the office, it is recommended that you book an appointment in advance.

Gale's customer service is available Monday through Friday between 8:00 AM and 5:00 PM EST. During these hours, their teams help with a number of problems, including billing explanation, technical support, account management, and product use. If you are not able to contact the support team, you can use Gale's email address to contact the support team any time of the day.

If you favour online assistance, the Gale website offers a support form. You can find it under the Connect with Us dropdown menu by selecting Request Support. Completing this form with your information and issue usually allows their Customer Experience team to reply within 24 hours. On their website, the Customer Support page provides FAQs addressing common problems such as invoicing, billing, and other frequently asked questions. Gale's customer service team also keeps in touch with consumers via Facebook, LinkedIn, X (formerly Twitter), YouTube, and other social media channels.