Not resolved

Update by user Jan 25, 2016

No changes they stopped communication altogether!

Original review posted by user Dec 26, 2015

I ordered 2 dvds from FYE.COM when I received them one dvd case was broke. I emailed them and I'm going to post what was said by FYE.

Related: Fye Customer Care Review from Columbus, Georgia

Recieved Dvds

I received my package today and when I did I opened it and noticed that the one dvd case was cracked across the top. Item#TWU16061293DVD. I Didn't notice it until we came up to our apartment. I'm not sure if it left the warehouse like that or what happened. But I wanted to let you all know about it.

Order# 6677270

I'm attaching a couple pictures I took of the case. I have everything that came with the order as well.

2 attachments

AttachmentIMG_20151223_154432.jpg · Print

AttachmentIMG_20151223_154438.jpg · Print

C

customerservice@fye.com

to me

2 days agoDetails

__________________________________

Hello Veronica,

We're very sorry to hear that part of your order # 6677270 was damaged while in transit.

We'll be more than happy to either accept your return for an refund, credit your FYE.com account $0.35 for the damaged case or send 1 replacement DVD case. Please let us know which you would prefer.

Lucy

It's like they didnt even care

Review about: Dvd.

Review #758624 is a subjective opinion of a user.

PRODUCT OR SERVICE Fye Customer Care
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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