Furniture123 Phone Numbers and Emails

Customer Service:

  • +44 330 041 2270
  • +44 148 448 1323


  • +44 871 971 0779
    Privacy Inquiries

Sales/ Reservations:

  • +44 871 984 1924

Furniture123 Emails:

Customer Service
Order Issues
Privacy Inquiries
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Furniture123 Contact Information

Furniture123 Help Center:

Corporate Office Address:

Buy It Direct Ltd
Unit A Trident Business Park, Leeds Road
Huddersfield , West Yorkshire HD2 1UA
United Kingdom

Other Info (opening hours):

Customer Services Hours:
Monday: 8:30 AM - 5:00 PM
Tuesday - Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:00 PM
Sunday - Sunday: 9:00 AM - 5:00 PM
Bank Holidays: 9:00 AM - 2:00 PM

Huddersfield Store
Neptune Way, Off Leeds Rd,
Huddersfield, HD2 1UA

Elland Collection Point
J6, Lowfields Way,
Elland, HX5 9DA

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Furniture123 Rating Based on 2 Reviews

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Summary of Furniture123 Customer Service Calls

00:00 AVG CALL

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Why Do People Call Furniture123 Customer Service?

Staff Question:

  • “I got bad furniture and service”


Furniture123 Return Policy
Log into the order tracking portal below; The Client of Furniture123 just need The User's sales order number and email address. The company will need at least 3 working days' notice to make the change. Simply contact within 14 days from the day after delivery to return The User's order. The User of company services can then send the product back to Furniture123 via a secure courier. The User of Websitell need to arrange and pay for the courier, The Client of Furniture123 should also make sure the product is insured with the courier and securely packaged for the journey. Once website has received the product back The company will check it over and then contact The User of Website with the next steps. If the item has been used will only make a partial refund to cover the diminished value of the product. It's rare that a product arrives damaged but if it does The User can refuse the item at the point of delivery and it will be returned with the driver.
To read more:
Furniture123 Delivery Policy
To read more:
Furniture123 Terms of Service
The User acknowledge and agree that it is The Client's responsibility to arrange for a courier to deliver the goods to The Client of Furniture123 or alternatively to collect the goods The User of Website from Company's premises. The seller is willing on The User's invitation and as The Client's agent to instruct a courier partner to deliver the relevant goods on The Customer's behalf for the prices set out in Furniture123's' delivery section. The seller will (unless The Client of Furniture123 instruct Furniture123 otherwise) collect payment of the Delivery Rate from The User of Website and as The Customer's agent pay such amount to the courier partner. Any liability in connection with such delivery shall be between the courier partner and The User of company services and shall not involve the seller. Insurance against loss or damage isn't provided. The customer should arrange their own insurance against loss or damage. If The Customer elect to arrange for someone else to deliver the goods to The Client or will collect the goods from the sellers premises in the UK, The User of Website should make the appropriate election and contact the seller to make arrangements for the goods to be made available for collection.
To read more:
Furniture123 Privacy Policy
Company's Site may, from time to time, contain links to and from the websites of third parties. Please note that if The User follow a link to any of these websites, such websites will apply different terms to the collection and privacy of The Customer's personal data and do not accept any responsibility or liability for these policies. When The User of Website leave Furniture123's' Site, Furniture123 encourage The User to read the privacy notice/policy of every website The Client visit. Furniture123 will collect details such as The User's name, contact details and bank details in order to contact The User of company services about goods or services ordered with The Customer to place further orders, and to pay The Client of Furniture123 for the goods and/or services supplied. will keep the personal data for 7 years further to being provided with the goods/services. In this case, may have to cancel a product or service The Customer have with The Company but Furniture123 will notify The Client if this is the case at the time.
To read more:
Furniture123 FAQ
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Top Furniture123 Services

Delivery Service

Related Companies

Buy It Direct, Laptops Direct


Furniture 123, Ltd. is a large online furniture retailer. The company was founded in 1999. Its headquarters is based in Leeds, West Yorkshire, United Kingdom. Furniture123 offers a wide collection of furniture under the following categories: Bedroom, Dining&Kitchen, Living Room&Hall, Kids&Baby, and Office. There are chests of drawers, shoe cabinets, dining chairs, dressing tables, coffee tables, and many more. The company offers a number of finance options. Furniture 123 accepts returns within 14 calendar days from the delivery date. Refunds are issued within 30 calendar days of order receipt. Restocking fees can be applied. Orders can be tracked in personal account on the company website.

Furniture123 reviews and complaints

Furniture123 is ranked 617 out of 1639 in Furniture and Decor category

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