Ftd - Received HORRIBLE flowers NOTHING like the picture!!

126 of 521 Ftd reviews

Ordered flowers for a good friends mothers funeral & was completely embarrassed by what was delivered!First of all, I did not receive confirmation that the flowers were delivered and they were supposed to be arriving at funeral home by 3pm yesterday.

So around 4 I contacted FTD. They put me on hold while they attempted to contact the florist. After a few minutes the lady came back and said they were not answering because they were probably out delivering. She said she would tag her name on my account so she could call me as soon as she heard back..

never received anything back. Around 5 I called again, a man answered and not only was he rude, he didn't even apologize once for the inconvenience. He attempted to call the florist and told me the same thing (they are not answering the phone). In tears I asked him if he could please try to contact them again as this was important to me.

He said okay and called again. Barely a minute later comes back on the line and says they didn't answer. I told him I was going to the funeral home myself to check to see if they were delivered and if not I would be expecting a refund. He kept repeating himself and saying well we didn't get a message from the florist that there was an issue so it should be getting delivered.

Not very comforting to someone who just lost someone close to them. I get to the funeral home and looked for flowers that resembled the one's I know I purchased.. didn't see any that came close. Finally I read through the cards and located the flowers that were sent in our name.

These flowers looked NOTHING like the picture online and they were delivered LATE to the funeral home. Chose fall flowers because the deceased loved fall, these were not fall. ALSO paid for the BEST selection (from the options Good, Better, Best and Grand or something). This does not look like a bouquet of BEST flowers, WHY ARE THERE CARNATIONS?!

I would not even pay $20 for these flowers let alone the $91.97 total that our order came to. Purchased a Groupon offer for $15 (which allowed us to receive $30 off of our order) and now I am out the $15 from Groupon as well as the $61.97!!!! The card that was included was pathetic and barely legible, as if their printer ran out of ink or something.

They did not bother to reprint it and it was a piece of paper TAPED inside of an actual card- looked VERY cheap.I will NEVER EVER order from Groupon or FTD AGAIN.

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Style and Design
Product or Service Quality
Advertised vs Delivered
Delivery Service
Price Affordability
Discounts and Special Offers
Diversity of Products or Services
Turnaround Time
Exchange, Refund and Cancellation Policy
Customer service

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Ftd Sympathy Flowers
Review category
Flowers / Florist
review #699891

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126 of 521 Ftd reviews

Sep 21, 2015 #1036630

I agree 100 percent. I have ordered from them several times the first few were okay after that I was highly disappointed. Small broken flowers, different vases, smaller vases but this is common for any of them I have ordered from. You pay 100 bucks for something I could pick from my own garden.

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