Ftd - Horrible! Bait & Switch all the time

301 of 521 Ftd reviews

FTD continues to ripoff customers by posting beautiful pictures of arrangements that their network of florist are unable to replicate.This past Mother's Day I once again made the mistake of using them - last time!

I ordered the BHG Deep Emotions Bouquet - Premium Upgrade. It was supposed to have bright pink & peach roses, spray roses, green berries & lily grass. The mess that was delivered had pale pink roses and one dozen carnation. No spray roses or lily grass and the arrangement looked anything but professional.

When I called FTD they said they have the right to "substitute".

I tried calling the "florist" ftd used to make this bouquet and it turns out it was Stop & Shop - a supermarket!!Never again!

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$96
Product or service
Flowers Bouquet
Review category
Flowers / Florist
review #408677
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301 of 521 Ftd reviews
Julie

Nov 25, 2014 #906103 Morgantown, West Virginia, United States

Ditto. Never again! Same experience with the bait and switch tactic! Customer Service is a disgrace (as are their business ethics).

0 0 Reply
Agree 100%!!!

May 15, 2013 #651530 Brooklyn, New York, United States

I have on a phone with FTD for 3 days demanding my money back. I ordered exactly the same bouquet with a premium upgrade option and got a few tiny wilted roses with green inserts. Never never again i would order from FTD.

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