FTD bait and switch

55 of 521 Ftd reviews

I ordered an arrangement for my mother (mother's day of course).Was charged $100 for an arrangement that included a certain number of roses plus other flowers.

Got a call asking if they could substitute a different vase to which I agreed. I was sent a photo of the arrangement by my sister and it was half of the arrangement I ordered, not even the $49 "entry level" they advertised. When I complained to FTD, I got the canned response, not all flowers are available and equal value flowers were used. they were not equal.

it was a bait and switch.

This review is a subjective opinion of a user.
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Value for money
Advertised vs Delivered
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  • What I liked
      No items
  • What I disliked
    • Not what i ordered

Reason of review:
Not as described
Preferred solution:
Price reduction
Monetary loss:
$100
Product or service
Review category
Flowers / Florist
review #844266

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55 of 521 Ftd reviews
mlevkovsy

Oct 31, 2016 #1234519 Concord, California, United States

hey there!
I totally feel your frustration, not only is it super expensive it's also impossible to get ahold of anybody.
Just wanted to let you know there is a better way. I built this app called Spoil, and the delivery is same-day (at $5 flat), and not only can you send flowers that are way more affordable, but you can also send cupcakes, doughnuts and other goodies.
Let me know what you think :)

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