Ftd - Flowers Delivered not even Close to What I ordered

63 of 521 Ftd reviews

I ordered a beautiful looking bouquet of flowers for Mother's Day from FTD and paid two premiums on top of the already overpriced flora: one premium for extra flowers and a second premium for Sunday delivery.It became quite clear after I received a photo of the delivered flowers that what was delivered wasn't even close to what I ordered.

(See photos) This is nothing short of fraud, as when I called to get a refund, FTD is resisting refunding the $90, despite their "7 day guarantee." I will never order from this company again.If there is a lesson here, it would be to shop with a local retailer where you can rely on a quality product.

This review is a subjective opinion of a user.
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Turnaround Time
Customer service
Advertised vs Delivered
Value for money
Diversity of Products or Services
Style and Design
Delivery Service
Product or Service Quality
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Website
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  • What I liked
      No items
  • What I disliked
    • Customer service
    • Poor quality

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
$90
Product or service
Ftd Flower Arrangement
Review category
Flowers / Florist
review #843596

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63 of 521 Ftd reviews

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