If I could give a 0 or negative rating I would.
Worst company I have ever dealt with!!!! BEWARE!!!! I ordered a Valentine's arrangement for my GF and the flowers looked nothing like the picture. I even paid for an upgrade.
Some of the flowers she received were dead!!! After being on hold for over 70 minutes, I was finally able to reach someone who offered a 10% discount. This does nothing to solve the problem.
Their staff is completely incompetent. FTD is just a middle man company that hires local florists with no emphasis on quality.
After speaking with two different representatives, and wasting about 3 hours of my life on the phone, I was able to arrange for them to send new flowers, which came out OK, but still nothing like the picture.
This was a truly embarrassing experience, and I will NEVER order from this company again, and I will be sure to spread the word of what a HORRIBLE company this is.
I have uploaded a photo of what I ordered, and the second photo is what was sent to my girlfriend. :(
More Review Details
- Monetary loss:
- Product or service
- Flower Arrangement
- Review category
- Flowers / Florist