Pittsburgh, Pennsylvania
0 comments
Not resolved

This is a very sad time for my family due to my mothet's death.My cousins sent a peace lily via FTD.

The first lily was damaged. The lilies are browned and broken. I called FTD and reported the problem and was told that a replacement would be delivered today. Again the replacement lily is damaged.

Leaves are ripped and bent. I called FTD and was placed on hold for over 45 minutes after asking to speak with a dupervisor, Because I could not tell the customer service rep (identified as Patty) the name and address of the party that sent the gift, the supervisor would not speak with me. Really! This was a gift from cousins who live in Seattle, WA, Butler, PA, and Arlington, VA.

I don't know who ordered it.

I was trying to resolve this without bringing them into the poor condition of the plants.How does FTD think it honored my grief by putting me through this?

Review about: Funeral Flowers.

Review #786912 is a subjective opinion of a user.

1.2
Staff
Turnaround Time
Website
Customer service
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Ftd Companies Incorporation?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Ordered a Valentines floral arrangement for my only daughter in college. Paid almost 100 dollars for what I THOUGHT I was buying. An upgrade to their online advertised 'BEST' arrangement..." Read more
"My sweet sweet daughter decided to surprise me for Mothers Day this year 2015. She knows I am a mad keen gardener and absolutely adore flowers so she came across..." Read more
"My brother ordered an arrangement from this company for my elderly mum for Mother's Day. The flowers arrived the day before and appeared to be beautifully presented in a..." Read more
"I bought 3 Qty Saree on 10 August 2016 for Raksha bhandhan festival, 16 August 2016 delivered to Mumbai my home town, but unfortunately when my parents are opened the..." Read more
"This company is a SCAM - Wrong plant flower arrangement was delivered - AvasFlowers representative verbally admitted multiple times that what was delivered was a mistake but nothing was done..." Read more
"I contacted the company to clean carpets after having had a successful experience with the company. After finally getting the carpet cleaning scheduled, the technicians flooded my Berber carpet with..." Read more
"I looked at my ezbuy prime wishlist and i thought got 6 wishlist instead 3 wishlist . Chatted with thier customer service officer told me that i am not entitled..." Read more
"I purchased the service Jan. 26. The phone number they gave me did not work. They gave me a second phone number and still it did not work. Then they..." Read more